Support

Using PartnerAssist, channel partners can easily ask questions related to sales, product details, account support, or financial information—all in real-time. Here are a couple of example scenarios to show how these interactions can work.

Scenario 1: Understanding Differentiators

To effectively sell to end customers, sales teams need a clear understanding of the product. That’s why they often ask questions that help them gather the right information to support their sales conversations and close deals confidently.

What are the key differentiators of CyberGen compared to competitors?

Hi John! Here are four key differentiators that make CyberGen stand out:

  • Automated Compliance – Real-time mapping to frameworks like NIST, ISO, and CIS.

  • AI-Driven Threat Detection – Intelligent alerts with reduced false positives.

  • Unified Security Dashboard – Complete visibility across all assets and environments.

  • Seamless Integrations – Easily connects with SIEMs, cloud platforms, and ticketing tools.

We also have a detailed resource that dives deeper into these features. Would you like me to send it over? 😊

 Yes please

 Great! You can download the PDF using the link below:

⬇️ [Download CyberGen Key Differentiators PDF]

Scenario 2: Volume-Based Incentives

At times, partners look for detailed information on sales incentives they can take advantage of.

What volume-based incentives is my company eligible for?

Hi Sarah! As a Bronze Partner, you're on our standard margin tier, but there are excellent opportunities to increase your earnings based on monthly sales volume. Here’s the breakdown:

  • Base Margin: 15% on standard product sales

  • Volume Incentives:

    • +2% if monthly sales exceed $50K

    • +4% if monthly sales exceed $100K

    • +6% if $100K+ is maintained for 3 consecutive months

You can also qualify for additional bonuses when bundling with service plans or consumables. 📈

Want to see a full breakdown of your entitlements? You can download the details here:

⬇️ [Download Partner Incentives Guide]

Scenario 3: A Partner Requests Commission-Related Data

When co-selling—especially if your internal team is leading the opportunity—partners often want visibility into deal status and potential commission. This becomes seamless when your CRM is synced with PartnerAssist, allowing agents to quickly surface the relevant sales and payout information.

Can you tell me where the John Deere deal is currently tracking, and how much commission I’d earn if it closes?

Hi Brian! The John Deere deal is currently in the commercials stage, so we're in the final phase of negotiation. The total deal value is $5,500,000, which means if it closes, you're eligible for a $275,000 commission based on the 5% structure.

Let me know if you'd like a summary report or to be notified when the deal status updates. 💬